Talk about profiles of complaints (or complainers?) using a funnel model
Some ideas for archetypes:
- Builder (falls off after 4 but not all the way)
- Malcontent (falls off after 2)
- Martyr (never falls off, burns out)
- Delegator, but a funnier word that makes fun of them, for people who fall off 100% after 4.
- Sam (0% falloff 2-3)
- Prioritizer (falls off heavily 1-2, low falloff afterward)
Funnel
- I see there’s a problem
- I say “there’s a problem!”
- I understand enough to give context on the problem (impact, causes)
- I can describe a solution
- I’m gonna solve it
People who fall off heavily mainly at 2-3 are the people who are a huge energy sink. They constantly point out problems with no followthrough even on context Obviously everyone should fall off 4-5 because your personal bandwidth is limited You want minimal fall-off through 2-3-4